Legal notice

📜 Cham Gaming – Legal Policy

1. General Information

This website is operated by Cham Gaming. Throughout the site, the terms “we”, “us” and “our” refer to Cham Gaming.

By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by the following terms and conditions.

2. Products & Accuracy

We specialize in Pokémon Trading Cards and related products.

  • All products are described as accurately as possible
  • Card condition is stated clearly (e.g. Near Mint, Excellent, etc.)
  • Images are for illustration unless stated otherwise
  • Minor variations in print or condition may occur

We reserve the right to:

  • Modify product prices at any time
  • Limit quantities per order
  • Cancel orders if necessary (e.g. pricing errors or stock issues)

3. Orders & Payments

Orders are only confirmed once payment has been successfully received.

We accept secure payments through Shopify and third-party providers (e.g. Mollie).

Cham Gaming reserves the right to:

  • Refuse or cancel any order
  • Cancel suspicious or fraudulent transactions

4. Shipping Policy

  • Orders are processed within 1–3 business days
  • Shipping times depend on the destination
  • Customers are responsible for providing correct shipping details

Cham Gaming is not liable for:

  • Delays caused by postal services
  • Lost packages without tracked shipping
  • Customs delays or import fees

5. Returns & Refunds

We accept returns under the following conditions:

  • Return request must be made within 14 days of delivery
  • Item must be in the same condition as received
  • Buyer is responsible for return shipping costs

Refunds:

  • Issued after inspection of the returned item
  • Processed via the original payment method

Non-returnable items:

  • Opened sealed products (boosters, packs)
  • Discounted or clearance items

6. Intellectual Property

All content on this website, including:

  • Images
  • Logos
  • Product descriptions

is the property of Cham Gaming or its licensors.

Pokémon is a trademark of The Pokémon Company. Cham Gaming is an independent reseller and is not affiliated with or endorsed by them.

7. Limitation of Liability

Cham Gaming shall not be held liable for:

  • Indirect or consequential damages
  • Losses related to product use or resale
  • Delays or service interruptions

Use of this website is at your own risk.

8. Privacy Policy

Personal Information We Collect

When you visit our store, we may collect:

  • Name
  • Email address
  • Shipping & billing address
  • Payment details (processed securely via third parties)

How We Use Your Data

We use your information to:

  • Process orders
  • Provide customer support
  • Improve our website and services
  • Send updates or promotional emails (only if you opt-in)

Data Protection

Your data is protected through secure systems and encryption. We do not sell or share your personal data with third parties, except when necessary for:

  • Payment processing
  • Shipping and delivery

Cookies

We use cookies to:

  • Improve user experience
  • Track website performance
  • Enable essential store functionality

You can disable cookies in your browser settings.

Your Rights (GDPR – EU Customers)

As a customer in the EU, you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent at any time

To exercise your rights, contact us at:
📧 [chamgaming@hotmail.com]

9. Governing Law

These terms are governed by the laws of Portugal / European Union.

10. Contact Information

Cham Gaming
📧 Email: [chamgaming@hotmail.com]
🌐 Website: www.chamgaming.nl